Support
Shipping & Returns
V TOWER products are sold and fulfilled through Amazon. Shipping, delivery and returns are handled by Amazon under the policy of the marketplace you order from.
Shipping
Orders are shipped by Amazon. Most items are Prime-eligible, with fast, tracked delivery. Exact shipping speed, cost and availability are shown on the product's Amazon listing at checkout and depend on your location and Prime membership.
Returns & refunds
Returns follow Amazon's standard return window and policy for your marketplace (typically 30 days for most items). Because your order and payment are processed by Amazon, returns and refunds are managed through your Amazon account — the fastest way to resolve any issue.
How to start a return
- Go to Your Orders in your Amazon account.
- Select the V TOWER item and choose Return or replace items.
- Follow the prompts to print a label or arrange drop-off.
Damaged or wrong item
If an item arrives damaged or isn't what you ordered, start a return through Amazon for the quickest resolution. You're also welcome to contact us at and we'll help make it right.
Questions
See our FAQ or get in touch.